Operations Coordinator, DTC Creative Strategy

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Transform every meeting into actionable tasks on the same day, complete with an assigned owner, due date, definition of done, and logging in ClickUp.

• Follow up with owners prior to deadlines and provide a daily list of overdue items along with written updates or new due dates.

• Maintain the OKR tracker and highlight red items, collaborating with owners to develop recovery plans.

• Organize creative pods to meet output targets and monitor editors against weekly performance points.

• Keep the SOP library well-organized and up to date.

• Schedule, reschedule, and prepare for one-on-ones, partner calls, and reviews, including agendas and notes pages.

• Manage inbox and calendar triage for the COO.

• Oversee onboarding and offboarding processes in collaboration with HR, including access sheets, tool invitations, first-week plans, equipment, and credential transfers.

• Conduct tool trials, compare vendor quotes, and benchmark results, summarizing findings with recommendations.

• Assist with any other tasks necessary to ensure smooth operations.

⛳️ Requirements

• A minimum of 3 years of experience in an operations, executive assistant, or project coordination role within a creative team.

• Experience in DTC eCommerce.

• Proven experience supporting creative strategists, video editors, and graphic designers within a DTC eCommerce environment.

• Demonstrated ability to enforce deadlines.

• Proficiency in ClickUp or a similar project management tool at an administrative level.

• Familiarity with Google Sheets.

• Knowledge of Notion.

• Exceptional written English skills at a professional level.

• Experience in process documentation.

• Strong attention to detail when managing a high volume of tasks.

• Willingness to work from 9 AM to 5 PM CET.

• Ability to commit to 40 hours per week during fixed European hours.

• Nice to have: Familiarity with OKRs or EOS-style scorecards and weekly meetings.

• Nice to have: Experience working with a creative or performance marketing team and understanding output targets.

• Nice to have: Administrative experience with tools such as Fathom, Hubstaff, or Slack.

🏝️ Benefits

• Competitive salary.

• Timely and reliable payments.

• Paid time off (PTO) and paid holidays.

• Wellness allowance.

• Team trips.

• Opportunity to be part of a fast-growing global e-commerce brand.

• Long-term growth potential.