Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee orders from the D2C website and address any warehouse-related issues.

• Supervise B2B orders to retailers and wholesalers, ensuring on-time and in-full (OTIF) delivery. (Experience with Target, Walmart, UNFI & KeHe is a plus!)

• Cultivate strong relationships with both customers and distributors, resolving operational challenges and delivering exceptional service.

• Direct the operational execution across various digital platforms (including Amazon, TikTok Shop, etc.).

• Address and troubleshoot order and delivery challenges for customers.

• Collaborate with warehouses to facilitate U.S. order flows.

• Oversee inventory management, reporting, reconciliations, and invoicing processes.

• Assist the Marketing team with send-outs to buyers/influencers and event support.

⛳️ Requirements

• A minimum of 3 years' experience in an FMCG operational role or equivalent.

• Proficient in data analysis and numerical reasoning, with the ability to quickly learn new software.

• Significant experience with Microsoft Excel and Google Sheets is essential.

• Familiarity with ERP systems (like Unleashed) and EDI (such as SPS Commerce) is advantageous.

• Capable of seeing the overarching picture and identifying operational efficiencies (or eager to develop an efficiency mindset) in a fast-evolving supply chain.

• Detail-oriented, with a strong passion for problem-solving and executing tasks in an organized and efficient manner.

🏝️ Benefits

• Medical, Dental & Vision Insurance

• Paid-Time-Off Program

• Mindfulness support through Calm App membership and Employee Advisory Resources

• 401k

• Life Insurance

• Sabbatical: Possibility of a 6-week unpaid sabbatical after 2 years of service