Operations Coordinator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist in the recruitment, selection, and onboarding processes for personnel within UK & Ireland Operations.

• Aid in the creation and revision of job descriptions for operational roles in the UK.

• Post and disseminate job advertisements effectively.

• Ensure the maintenance of accurate and current applicant records.

• Supervise seasonal operations efficiently.

• Manage relationships with vendors.

• Support operational programs, including those related to transport and logistics.

• Handle bookings and organize schedules.

• Coordinate attractions and transport logistics.

• Perform administrative and clerical duties as required.

• Serve as a liaison between UK Operations and other departments.

• Review itineraries and develop a thorough understanding of program specifics.

• Plan and organize activities and excursions.

• Utilize MLA software proficiently.

• Collaborate with Head Office to plan and execute center operations and programs.

• Participate in meetings with the Operational team and Head Office.

• Assist with contracts, booking confirmations, and payments for excursions and transport services.

• Manage the entire recruitment cycle from initial inquiry to confirmed enrollment.

• Qualify leads, provide information about programs, and assist applicants throughout the application process.

• Verify documentation to ensure adherence to visa, safeguarding, and program requirements.

• Advocate for student welfare and provide support for safety and well-being.

• Report any issues impacting student safety, well-being, or performance.

• Monitor relevant fire, health, and safety matters at the MLA center.

• Support MLA’s mission, uphold quality standards, adhere to the code of conduct, and comply with external organization guidelines.

⛳️ Requirements

• Must possess a UK passport or have the right to work in the UK.

• Must hold a valid DBS (England & Wales) or PVG (Scotland); candidates residing outside the UK must present a Criminal Record Check from their country of residence.

• Proven ability to work effectively with students under the age of 18.

• At least two professional references required.

• Proficient in IT skills.

• A Bachelor’s degree in Business, Operations, Education, International Relations, or a related field is desirable.

• Experience in operations, program coordination, educational services, or international programs is desirable.

• Experience working with students, host institutions, or international partners is desirable.

• Previous experience managing a strict operating budget is desirable.

• Ability to coordinate multiple programs or projects concurrently.

• Strong skills in planning, scheduling, and logistics management.

• Experience in managing databases, documentation, and reporting.

• High attention to detail and ability to meet stringent deadlines.

• Capacity to build excellent relationships with clients and service providers.

• Exceptional communication skills.

• Ability to work independently as well as collaboratively within a team.

• Excellent organizational and interpersonal skills.

• Capability to work extended hours in a high-pressure environment.

• Flexibility, adaptability, and capacity to multitask.

• Proficiency in Microsoft Office / Google Workspace, including Excel, Word, Sheets, and Docs.

• Ability to maintain a pleasant, polite, and cooperative demeanor.

• Availability to work Monday through Friday, from 8:30 am to 5:30 pm, with flexibility for evenings and weekends during peak periods.

🏝️ Benefits

• Full-time position requiring 40 hours per week.

• Flexible scheduling to accommodate operational needs.

• Opportunities for professional development and continuing professional development (CPD).

• Mandatory pre-employment training provided.

• Regular appraisals and setting of developmental goals.

• Commitment to equal opportunity employment.