Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee insurance verification, credentialing, and daily communication to assist therapists.

• Ensure provider data accuracy across the EHR, CAQH, Zocdoc, and Zencare platforms.

• Maintain centralized trackers for credentialing and insurance status.

• Conduct insurance verification and eligibility assessments for both new and current clients.

• Record insurance verification outcomes in the EHR system.

• Manage the credentialing process for newly onboarded providers.

• Perform verifications of provider information every 90 days.

• Manage incoming calls and emails between therapists, clients, and staff.

• Ensure precise data entry across systems for payroll processing and provider lists.

• Assume additional responsibilities as the organization grows.

⛳️ Requirements

• Minimum of 1 year experience in a medical or behavioral health office environment.

• Knowledge of HIPAA regulations and a strong dedication to maintaining client confidentiality.

• Capacity to handle a high volume of administrative tasks with accuracy.

• Excellent organizational skills with the ability to enhance and streamline processes.

• Proficient in EHR systems and cloud-based office applications, particularly Google Workspace.

• Outstanding written and verbal communication skills, demonstrating a professional and empathetic approach.

• Availability to work Monday through Friday, from 9:00 a.m. to 5:30 p.m. CT.

🏝️ Benefits

• Health, dental, and vision insurance coverage.

• 401(k) retirement plan with an employer matching contribution.

• Paid time off.

• Employer-sponsored Short-Term Disability insurance.

• Employer-funded Group Term Life Insurance.