Operations Coordinator

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Assist in the execution of ICF’s utility-sponsored energy efficiency initiatives, with an emphasis on commercial building systems and energy-efficient technologies.

• Ensure thorough evaluation, implementation, and verification of utility-sponsored energy efficiency initiatives.

• Spot opportunities for process enhancements.

• Create and disseminate best practices throughout the team and organization.

• Work collaboratively with IT, Reporting, Marketing, and Customer Care teams.

• Perform analyses to uncover trends, issues, and areas for improvement.

• Aid in processing incoming project applications.

• Evaluate project application forms and submissions for adherence to program policies and procedures.

• Allocate project applications for additional processing and evaluation.

• Support customer and contractor inquiries.

• Coordinate quality-control follow-ups on project inspections and customer surveys.

⛳️ Requirements

• Bachelor’s degree in a relevant discipline or an associate degree accompanied by at least 2 years of professional experience.

• Proficiency in application review and compliance monitoring.

• Ability to collaborate within a team and communicate effectively with stakeholders.

• Skills in data analysis and reporting.

• Experience in process documentation and enhancements.

• Strong organizational and time management abilities.

• Advanced skills in Microsoft Excel.

• Capable of analytical thinking and problem resolution.

• Proficient in both written and verbal communication.

• Familiarity with Microsoft Office Suite, including Excel, Outlook, and PowerPoint.

• Understanding of the utility sector, particularly energy efficiency, demand response, and distributed energy resource programs and markets.

• Experience with Power BI or a comparable data visualization tool.

• Proficient with advanced Microsoft data tools such as SharePoint Lists and Power Automate.

• Applicants must submit their applications personally.

• Eligible candidates must fulfill relevant employment requirements.

🏝️ Benefits

• Opportunities to enhance technical and consulting skills.

• Involvement in significant initiatives.

• Contribution to meaningful energy solutions.

• Equal opportunity workplace.

• Reasonable accommodations for disabled veterans, individuals with disabilities, and those with sincerely held religious beliefs.

• Confidential support for accommodations.

• Benefits information provided in accordance with the Transparency in Coverage Act.