Operations Coordinator – ASL & Accessibility Service

This is a fully remote position, open to applicants in Montana.

📋 Description

• Oversee requests for ASL interpreting and captioning services from initiation to completion.

• Organize and manage accessibility services for meetings, conferences, and events across various regions.

• Liaise with clients, interpreters, and captioners regarding assignments, logistics, and updates.

• Supervise contractor availability, assignment placement, and maintain ongoing communication.

• Address scheduling changes, cancellations, urgent requests, and coverage requirements.

• Track assignment fulfillment and service quality, escalating issues when necessary.

• Keep precise scheduling records, documentation, and operational data.

• Assist in contractor recruiting and onboarding processes as required.

• Recognize and implement improvements in processes and workflow efficiency.

• Aid in workforce planning and resource coordination across regions.

⛳️ Requirements

• A minimum of 2 years of experience in operations, scheduling, coordination, customer success, or a related field.

• Proven ability to manage multiple priorities and deadlines in a high-paced environment.

• Excellent written and verbal communication skills.

• Experience engaging with clients, vendors, or independent contractors.

• Proficient in scheduling tools, email, and standard business software.

• Capacity to work independently and maintain organization in a fully remote setting.

• Background in interpreting services, accessibility services, staffing, or event coordination is preferred.

• Experience managing remote contractors or distributed teams is preferred.

• Prior experience as an ASL interpreter or in an interpreting coordination role is a plus but not mandatory.

• Knowledge of Deaf and hard-of-hearing communities or accessibility best practices is preferred.

🏝️ Benefits

• 401(k)

• 401(k) matching

• Competitive salary

• Dental insurance

• Health insurance

• Opportunity for advancement

• Paid time off

• Vision insurance