Operations Center Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Monitor real-time alerts and dashboards (AWS CloudWatch, Datadog, SQS, alert channels)

• Acknowledge and respond to automated alarms within SLA

• Conduct initial assessments of incidents and analyze their impact

• Escalate issues to Tier 2 teams with clear and actionable context

• Adhere to established SOPs and incident response runbooks

• Access servers using approved, read-only SSH

• Analyze application and system logs to detect error patterns and anomalies

• Gather evidence (logs, screenshots, timestamps) during incidents

⛳️ Requirements

• Vocational or college-level education

• Experience in technical support or customer service

• Strong problem-solving and communication abilities

• Familiarity with operating systems and basic troubleshooting techniques

• Capacity to remain calm and methodical during incidents

• Willingness to work rotating shifts (including weekends and holidays)

• Capability to adhere to structured processes and SOPs

🏝️ Benefits

• Fully covered Medical, Dental, and Vision coverage for employees

• Cost share for dependents

• 401(K) plan with company match

• Fully covered STD/LTD

• Employee Assistance Program (EAP)

• Paid Maternity Leave

• 12 weeks of paid parental leave for the birthing parent

• Paid Paternity Leave

• Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.

• 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st

• On-site gym available for free use in Denver, CO for employees based in the Denver area