Operations Associate – Triage

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Evaluate and prioritize incoming requests related to Art, Operations, Administration, and Sales.

• Allocate requests to the appropriate team, group, or individual based on the type, urgency, and scope of the request.

• Carefully review requests to identify any missing information, vague instructions, potential obstacles, or misrouting.

• Engage with Sales, Art, Operations, Administration, Technology, Finance, and other internal teams when clarification or follow-up is necessary.

• Assist with eligible administrative tasks and order modifications, ensuring accuracy and proper documentation.

• Support Sales via Freshchat by addressing or redirecting inquiries and concerns as needed.

• Manage urgent or time-sensitive requests with sound judgment and a strong sense of urgency.

• Clearly document actions taken on tickets, including notes, updates, and screenshots when required.

• Escalate requests to the appropriate team when the issue falls outside the scope of Triage or requires more extensive support.

• Maintain organized workflows by helping to avoid duplicate efforts, unclear responsibilities, and unnecessary delays.

⛳️ Requirements

• A minimum of 1.5 years of experience in operations, customer experience, support, administration, or a related field.

• Exceptional verbal and written communication skills in English.

• Strong reading comprehension and attention to detail, with a commitment to consistent follow-through.

• Proficient in using ticketing systems, CRMs, spreadsheets, internal tools, and documentation.

• Excellent analytical, organizational, and problem-solving abilities.

• Capable of working independently, prioritizing tasks, and quickly adapting to changing workflows.

• Proficient in Google Workspace; quick to learn new tools and systems.

• Bonus Points: Experience in startups, in-house recruitment, or basic design/Adobe Illustrator skills for Art Triage tasks.

🏝️ Benefits

• 2-month paid Sabbatical for eligible employees.