Operations Associate

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• The position entails managing incoming calls from customers and agents to address account-related inquiries.

• The role necessitates delivering exceptional customer service for questions concerning the processing of insurance policy transactions, including new business, renewals, amendments, and inquiries from customers and agents.

• Candidates should aim to meet or exceed business Key Result Areas (KRAs) such as NPS, Quality, Productivity, AHT, or any other metrics outlined by the business or process.

• Candidates must be comfortable working in a 24/7 environment, including split shifts and rotational schedules.

• A willingness to work from the office or in a hybrid setting, as dictated by the business or process, is required.

⛳️ Requirements

• A minimum of 1 year of experience in a contact center is mandatory.

• A high school diploma is required.

• Proficiency in English at a B2 level (SVAR and WriteX scores of 55 - 58) is necessary.

🏝️ Benefits

• Options for remote work are available.