This is a fully remote position, open to applicants in Philippines.

• Assisting in enhancing processes and systems.

• Performing quality assessments of orders completed by other team members within the organization.

• Delivering training and addressing operational challenges that impact customer experience.

• Overseeing communication with sales teams and managing customer order processing.

• Adhering to established protocols for accurate order entry and fulfillment.

• Inputting data into various software applications.

• Collaborating with cross-functional teams to evaluate and implement operational procedures.

• Identifying and executing improvements to optimize order delivery and elevate customer service.

• Contributing to the ongoing development of processes and workflows.

• Minimum of 3 years of experience in operations.

• Previous experience in order management is advantageous.

• Capability to prioritize tasks and handle a high volume of orders during quarter and month-end close periods.

• Intermediate to advanced proficiency in MS Office applications, specifically MS Outlook and Excel.

• Exceptional verbal and written communication skills in English.

• General knowledge of the quote-to-cash process.

• Strong sense of urgency to achieve objectives, results-oriented, assertive communication style, and eagerness to learn.

• Ability to thrive under pressure, with a customer-centric approach and a collaborative team spirit.

• Must be available to work during PST hours (USA).

• Leave Credits (Annual, Sick, Birthday, Well-being)

• Variable Pay

• HMO (Effective from Day 1)

Operations Associate

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