Operations and Client Success Manager – Short-Term Rental, Hospitality

This is a fully remote position, open to applicants in Canada, +5 more countries.

📋 Description

• Supervise guest communications, adhering to a strict ten-minute response time to guarantee a top-tier experience.

• Oversee cleaning reports and evaluate property images to ensure that each home complies with stringent SOP standards.

• Enhance current workflows and establish new SOPs to boost operational effectiveness and scalability.

• Maintain continuous communication with property owners, providing updates and fostering strong professional relationships.

• Commit approximately one hour each day to additional sales activities aimed at increasing revenue growth.

• Implement “Think Like An Owner” projects and special initiatives intended to enhance the business’s profitability and guest satisfaction.

• Track and report on team performance against established KPIs and the “Focus of the Month.”

⛳️ Requirements

• Senior-level expertise in Real Estate or Hospitality.

• Demonstrated proficiency in Objection Handling and advanced negotiation skills.

• Native-level English fluency with outstanding written and verbal communication abilities.

• Skilled in Google Workspace.

• Availability to work a strict PST schedule from 9:00 AM to 5:00 PM.

• Experience in Cold Calling, Cold Emailing, and conducting Discovery Calls.

• Familiarity with Slack and Monday.com.

• Prior experience in the short-term rental or vacation rental sector.

🏝️ Benefits

• Competitive salary.

• Fully remote work environment.

• Long-term stability within a growing company.

• Opportunity to engage in the luxury hospitality and real estate industry.