Operations and Account Support Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide daily administrative, scheduling, and operational assistance to the Chief Operating Officer.

• Support the Account Manager with client-related documentation, communication, and record maintenance.

• Offer administrative support to effectively manage client accounts and service requests.

• Monitor client deliverables, action items, and follow-ups to ensure they are completed on time.

• Aid in the preparation of client reports, updates, and documentation packages.

• Assist with the documentation and enhancement of internal operational processes.

• Help track invoices and coordinate related documentation.

• Ensure accurate maintenance of client, project, and operational records across company systems and filing platforms.

• Assist in monitoring project timelines, schedules, deliverables, and progress updates.

• Facilitate communication and email flow among internal teams, site teams, contractors, and clients.

• Track subcontractor schedules and updates on project progress.

• Maintain daily site reports and registers for project documentation.

• Oversee and track expiration dates for company trade licenses, permits, and regulatory registrations.

• Coordinate the timely renewal of company licenses and compliance documentation.

• Monitor employee certifications, insurance policies, and professional licenses.

• Liaise with relevant authorities and service providers to ensure ongoing compliance.

• Maintain an updated compliance and renewal calendar to prevent missed deadlines.

• Assist in compliance tracking for safety documentation, permits, and inspections.

⛳️ Requirements

• Demonstrated administrative and coordination experience in the construction or building remediation sector.

• Exceptional written and verbal English communication skills for professional email coordination and stakeholder management.

• Strong organizational and time-management abilities with meticulous attention to detail.

• Proven experience in managing project documentation, tracking schedules, and maintaining compliance records.

• Proficient in Microsoft Office, including Word, Excel, and Outlook, at an intermediate to advanced level.

• Experience using online collaboration tools such as Microsoft Teams, OneDrive, and SharePoint.

• Capacity to manage multiple priorities and adhere to strict deadlines in a dynamic environment.

• Dependable and self-managing while working remotely.

• Availability to work full-time hours aligned with Australian Eastern Standard Time business hours.

🏝️ Benefits

• Permanent work-from-home arrangement.

• Day shift aligned to Australian business hours.

• Full-time employment.

• Health Maintenance Organization (HMO) coverage.

• Annual leave benefits.

• 13th-month pay.

• Inclusion of government-mandated benefits.