Operations Analyst – LATAM

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Configure and establish courses, seats/slots, and activities on the LMS platform;

• Conduct regular assessments of enrollments and finalize grades;

• Assist with financial processes related to billing, refunds, and reconciliations;

• Manage operational tickets and follow up on special cases with internal teams;

• Ensure seamless operation of academic and operational workflows in virtual learning environments;

• Identify and promote continuous enhancement of operational processes;

• Maintain ongoing communication with multidisciplinary teams, including IT, Academic, Finance, and Customer Service.

⛳️ Requirements

• Proficient in Spanish;

• Bachelor’s degree in Business Administration, Education, Technology, or related fields;

• Prior experience in educational operations, academic support, or e-learning environments;

• Intermediate proficiency in spreadsheets and data management tools;

• Organized and analytical individual with a keen attention to detail;

• Capability to manage multiple simultaneous demands;

• Strong communication skills and ability to collaborate effectively within a team.

• Preferred qualifications:

• Experience with LMS platforms;

• Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar;

• Experience in LATAM operations or multicultural settings.

🏝️ Benefits

• We prioritize people development: talent development programs, discounts on courses from partner institutions, access to a digital and physical library, and a voucher for purchasing books on our e-commerce.

• We encourage an environment that embraces innovation and views mistakes as opportunities for learning.

• We believe in the strength of collaboration, which is why we cultivate a supportive atmosphere for feedback and knowledge sharing.