Operations Analyst I

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Process work order requests submitted by Administrators

• Acquire and maintain a comprehensive understanding of EF Operations procedures

• Review and update the status of all daily work requests assigned

• Send follow-up emails regarding pending requests

• Document notes for work requests that may encounter issues or are overdue

• Manage annual contributions, fund transfers, payroll/source/trading corrections, and respond to inquiries from participants and plan sponsors

⛳️ Requirements

• Strong analytical and problem-solving abilities

• Proficient knowledge of Microsoft Office applications

• In-depth understanding of departmental processes, procedures, and standards

• Capability to engage cordially and productively with all employees

• Ability to effectively manage multiple tasks simultaneously

• Capacity to work under pressure and prioritize tasks

• Outstanding organizational skills

• Proficiency in using general office equipment, including touch typing on a computer keyboard, voicemail systems, copiers, and printers

• Competent in reading, writing, and communicating clearly in English

• Ability to foster effective working relationships among employees

• Strong communication skills with the ability to manage challenging individuals or situations

• A degree in general business, accounting, or finance is preferred

• Five years of relevant work experience may substitute for a degree, along with accounting coursework

• Previous experience with Relius or similar software is advantageous

🏝️ Benefits

• Generous paid time off benefits

• Medical, dental, and vision coverage

• Group life insurance

• Company-sponsored short and long-term benefits

• 401(k) plan

• Dependent Care Account (DCA)

• Flexible Spending Account (FSA)

• Comprehensive training provided