Operational Solutions Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee and prioritize accounts to deliver proactive business solutions.

• Secure the right to conduct business with hospital and laboratory accounts within the designated region.

• Build relationships with vendors, understand entity requirements, and implement best practices for business operations in the assigned territory.

• Identify key laboratory decision-makers and facilitate their engagement.

• Communicate and provide education in a compliant manner via phone, virtual meetings, and email.

• Collaborate with Senior Strategic Solutions Managers, sales teams, and other organizational stakeholders.

• Ensure high-quality, customer-oriented service delivery.

• Provide timely responses to customer inquiries and opportunities.

• Act as a subject matter expert in hospital administration and laboratory-related fields.

• Track activities in Salesforce and fulfill other deliverables.

• Achieve or surpass assigned deliverables, team goals, and initiatives within management timelines.

• Review progress, strategic challenges, and opportunities with leadership.

• Stay informed about Caris offerings, the competitive landscape, and issues related to hospital/laboratory administration.

• Accurately submit required documentation, business plans, reports, and expenses in a timely manner.

• Undertake ancillary projects and other related duties as assigned.

⛳️ Requirements

• Bachelor’s degree in business, management, life sciences, or a related field, and/or at least 5 years of equivalent experience.

• Proven experience in successfully executing business-solution initiatives, managing complex situations, and problem-solving.

• Strong critical thinking and problem-solving abilities.

• Experience in managing timelines, projects, documentation, tracking progress, and conflict resolution.

• Capability to efficiently handle multiple tasks and manage various projects in a fast-paced, deadline-oriented, matrixed environment.

• Excellent interpersonal skills, both written and verbal.

• Ability to build and maintain strong, trusting relationships with clients, internal sales teams, and cross-functional departments.

• Proficient in CRM systems like Salesforce, reporting tools such as Tableau, and the Microsoft Office Suite.

• Effective team player with people management skills.

• Must adhere to HIPAA and other compliance guidelines.

• Must successfully pass a pre-employment criminal background check, drug screening, applicable credit check, and reference verification.

• Experience in oncology is preferred.

• Familiarity with hospital systems and pathology networks is preferred.

• Established relationships within the hospital, laboratory, and pathology sectors are preferred.

🏝️ Benefits

• Highly competitive and inclusive medical, dental, and vision coverage options.

• Health Savings Account for medical and dependent care expenses.

• Flexible Spending Account for certain out-of-pocket expenses.

• Paid time off, including vacation, sick leave, and holidays.

• 401k matching and financial planning tools.

• Long-term and short-term disability insurance coverages, along with voluntary benefit options.

• Employee Assistance Program.

• Pet Insurance.

• Legal Assistance.

• Tuition Assistance.

• Company-provided laptop and iPhone.