Operation Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Manage customer inquiries through the Ticketing system or Email.

• Oversee the Organisation's Infrastructure and Applications using Monitoring Tools and Email notifications.

• Provide first-level support for customer inquiries and confirm receipt of requests.

• Timely escalate alarms and issues to the appropriate next level.

• Generate reports and keep stakeholders informed within the organisation.

⛳️ Requirements

• Bachelor of Engineering in Electronics or Computer Engineering.

• 0-1 years of relevant experience in the Telecom/IT sector.

• Basic to Intermediate knowledge of Linux (Command Line Interface).

• Basic to Intermediate understanding of SQL.

• Familiarity with Databases such as SQL and ORACLE.

• Basic understanding of Telecommunications (GSM, Mobile Networks).

• Fundamental knowledge of Operating Systems and MS Office Applications.

🏝️ Benefits

• 24/7 Shifts.

• Work Mode: WFO.