Operador/a de asistencia 24/7

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Provide support to travelers during their stay abroad by managing requests, unforeseen events, and emergency situations.

• Handle calls and messages in Italian and English.

• Assist travelers with issues related to flights, hotels, transfers, and other services.

• Contact and coordinate with local suppliers, airlines, and hotel establishments.

• Seek quick and effective solutions while ensuring clear and reassuring communication.

• Record each intervention and keep information updated in internal systems.

• Inform relevant departments about significant incidents.

• Work in shifts, including weekends and holidays.

• Maintain a consistently high level of customer service, confidentiality, and professionalism.

⛳️ Requirements

• Native or advanced level of Italian.

• Good command of the English language.

• Secondary education diploma.

• Training in tourism, languages, or related fields will be valued.

• Previous experience in customer service, phone assistance, or the tourism sector.

• Excellent communication, organizational, and problem-solving skills.

• Ability to manage emergency situations and work under pressure.

• Proficient in computer tools and major communication systems.

• Availability to work in shifts, including weekends and holidays.

• Responsibility, accuracy, empathy, and customer orientation.

🏝️ Benefits

• Remote work.

• Initial training and ongoing development.

• Organized shift schedules.

• Opportunities for professional growth.

• Experience in an international company within the tourism sector.

• Dynamic and collaborative work environment.