Operador de Atendimento Retenção – Call Center Comercial

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide inbound customer service to retain clients

• Identify and understand customer needs to offer tailored solutions

• Address objections and negotiate alternatives to keep customers engaged

• Document all interactions in the customer service system

• Work towards retention and quality service goals

• Adhere to company procedures and policies

⛳️ Requirements

• Completed High School education

• Experience in retention will be an advantage

• Availability to work on a 6x1 schedule (Monday to Saturday)

• Internet connection with a minimum speed of 100 Mbps and wired connection for desktop use

🏝️ Benefits

• Meal Voucher (VR)

• Medical and Dental Assistance

• Incentive Campaigns

• Equipment - Desktop (computer)

• Flexible Breaks

• Semi-Annual Profit Sharing (PLR)

• Internet expense reimbursement

• Structured development program and career plan

• Inclusive and respectful work environment