OpenShift Technical Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist enterprise clients in the implementation of automated and containerized cloud application platform solutions.

• Acquire knowledge and provide guidance on container orchestration, container registries, container build strategies, and microservices within container platforms.

• Cultivate relationships with essential business and IT stakeholders while guiding customer implementations.

• Suggest actions that enhance customers’ ongoing utilization of Red Hat technologies.

• Achieve Trusted Advisor status with both business and technical decision-makers.

• Conduct Technical Health Reviews and offer tailored technical recommendations based on customer requirements.

• Oversee Red Hat adoption, utilization, and Success Plan metrics, offering guidance during Quarterly Success reviews.

• Collaborate with Red Hat Technology, Product, and Technical Support teams to overcome technical challenges.

• Provide proactive updates during service degradation or interruptions.

• Advocate for customers during the triage and resolution of high-severity issues.

• Deliver executive-level summary status reports both internally and to customers regarding high-severity cases.

• Work with internal teams to enhance customer satisfaction and minimize renewal risks.

• Promote underutilized product features that could enhance customers’ businesses.

• Act as the customer advocate within Red Hat.

• Occasionally travel regionally to meet with customers.

⛳️ Requirements

• A minimum of 5 years of experience in a support, development, engineering, IT, or quality assurance role.

• Proficiency with enterprise cloud solutions, including OpenShift, containers, and Kubernetes.

• Strong understanding of enterprise architecture and strategic business drivers.

• Hands-on experience with various hardware vendors.

• Capability to handle multiple issues and projects with changing priorities and deadlines.

• Excellent written and verbal communication skills.

• Ability to present complex information to customers in a clear and concise manner.

• Willingness to travel for customer visits and events within the region.

• Good understanding of continuous integration and continuous delivery principles.

• Bachelor's degree or equivalent in a technology-related field, preferably in computer science or engineering.

• Experience in DevOps environments.

🏝️ Benefits

• Flexible work environments, including the possibility of fully remote work based on role requirements.

• Reasonable accommodations for job applicants.

• An inclusive and open work atmosphere.

• Opportunities for regional travel to meet customers and attend events.