Ongoing Support Consultant

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Offer functional assistance and troubleshooting for essential Sage Intacct modules, such as GL, AP, AR, Cash Management, and Purchasing.

• Identify and rectify configuration errors, workflow interruptions, and various break/fix issues.

• Respond to client queries swiftly and professionally through email, phone, and virtual meetings.

• Provide individualized and small-group training on Sage Intacct workflows, best practices, and system navigation.

• Work alongside internal teams to escalate and effectively resolve complex issues.

• Record solutions and contribute to internal knowledge base articles and training materials.

• Recognize recurring issues and suggest process enhancements or additional user training.

• Remain updated on Sage Intacct updates and release modifications that affect system support.

⛳️ Requirements

• At least 2 years of experience with Sage Intacct, preferably in a support or consulting role.

• Strong understanding of fundamental accounting principles and financial processes.

• Demonstrated ability to troubleshoot application problems and effectively address client concerns.

• Outstanding communication and presentation skills, capable of conveying technical concepts to non-technical audiences.

• Highly organized and detail-oriented, possessing strong time management abilities.

• Experience in conducting remote training sessions and creating user-facing documentation.

• Familiarity with industry-specific applications in construction, real estate, or the nonprofit sector (preferred but not mandatory).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and continuous learning.

• Supportive and collaborative work environment.