Oncology Patient Scheduler 3

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manages the scheduling workflow for all departmental patient schedulers.

• Supplies daily reports on pending orders and scheduling to the Manager.

• Delivers first available reports weekly or as required to the Manager.

• Daily triages of the diagnostic technologist worklist schedule to ensure accuracy.

• Utilizes the EGAIN web-based system to monitor phone volumes and agent performance for quality assurance on a daily basis.

• Conducts quality assurance checks on calls and provides individual reports for each assigned agent weekly.

• Aids the Supervisor in the introduction and implementation of new scheduling techniques and procedures, ensuring staff competency.

• Supports the Supervisor in performance improvement meetings related to scheduling workflows.

• Assists the Supervisor in maintaining optimal scheduling staffing levels.

• Offers leadership, education, and orientation to all new scheduling personnel.

• Serves as a role model for all patient schedulers, promoting team effort and open communication in support of managerial decisions.

• Aids the Supervisor with employee performance evaluations on a weekly and annual basis.

• Ensures adherence to departmental guidelines for consistency among staff.

• Provides STAT overbook slots for all radiology modalities to patient schedulers.

• Edits database and software templates as needed when supervisors or managers are unavailable.

• Complies with University and unit-level policies and procedures while safeguarding University assets.

⛳️ Requirements

• High School diploma or equivalent.

• At least 3 years of relevant experience.

• Proficiency in completing tasks accurately with attention to detail.

• Capability to lead, motivate, develop, and train others.

• Skill in recognizing, analyzing, and resolving a variety of problems.

• Effective communication skills in both oral and written forms.

• Ability to work independently and collaboratively.

• Aptitude for processing and handling confidential information with discretion.

🏝️ Benefits

• Medical.

• Dental.

• Tuition remission.

• Additional benefits.