Oncology Case Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate closely with both internal and external stakeholders to provide outstanding customer support and satisfaction.

• Implement customer retention strategies aimed at preserving and expanding existing accounts.

• Develop and sustain value-driven relationships with current clients, enhancing their usage of products and services.

• Maintain regular communication with team members, Customer Support, and Commercial Leadership to relay customer feedback, success stories, challenges, and best practices.

• Precisely document customer interactions, updates, and value-oriented activities within the CRM system.

• Cultivate and uphold a thorough working knowledge of the company’s products, services, technology platforms, reimbursement and billing processes, as well as molecular profiling solutions.

• Foster and sustain open communication with key stakeholders at designated accounts and escalate any issues that may affect customer satisfaction.

• Oversee assigned company equipment and assets properly.

• Timely submit all required reports and documentation with accuracy.

• Achieve or surpass assigned performance objectives.

• Provide support for meetings, conferences, and trade shows as necessary.

• Aid physicians with the ordering and interpretation of the CMI platform, including the accuracy of QC reports, which necessitates access to PHI.

• Maintain a primary emphasis on case management.

⛳️ Requirements

• A bachelor’s degree is mandatory.

• At least three years of account management or customer-facing experience is required.

• Strong skills in problem-solving and decision-making are essential.

• Familiarity with clinic-based business practices is advantageous.

• Capability to learn proprietary software is necessary.

• Exceptional written and verbal communication skills are required.

• Strong organizational, interpersonal, and collaborative abilities are essential.

• A valid driver’s license and dependable transportation are required.

• Successful completion of pre-employment requirements is mandatory.

🏝️ Benefits

• Periodic travel is required, which may include evenings, weekends, or holidays.

• Health insurance is provided.

• 401(k) matching is available.