Onboarding Specialist – Client Onboarding, Payment Operations

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee the complete onboarding lifecycle for numerous merchant accounts across various acquirers.

• Manage applications from submission through to activation and transaction readiness, ensuring compliance with 24-hour SLA timelines.

• Serve as the main point of contact for internal sales teams and acquirer underwriters.

• Facilitate the completion of applications, ensuring documentation accuracy and prompt approvals.

• Review and audit merchant applications along with supporting documents prior to submission.

• Identify discrepancies, missing details, and potential issues to avert rework and application delays.

• Accurately enter data across multiple acquirer portals.

• Keep records current within Salesforce and internal tracking systems.

• Manage ongoing follow-ups, provide status updates, and oversee active onboarding workflows.

• Document and communicate updates regarding the onboarding process, acquirer mandates, and operational changes with the team.

• Discover opportunities to enhance onboarding workflows, standard operating procedures (SOPs), and overall operational efficiency.

⛳️ Requirements

• A post-secondary education in Business Administration, Operations, or a related field is considered advantageous.

• A minimum of 4 years of experience in client or merchant onboarding within a dynamic environment.

• Demonstrated ability to independently manage a high-volume onboarding pipeline while balancing multiple active files and ongoing follow-ups.

• Proficient in thoroughly reviewing documentation, identifying discrepancies, and ensuring accuracy prior to submission.

• Experience in clearly and professionally communicating application corrections or rework requirements while fostering strong working relationships.

• Ability to quickly adapt and navigate complex or unclear situations using sound judgment and problem-solving skills.

• Familiarity with Salesforce, onboarding portals, or similar operational systems, with a strong emphasis on data accuracy.

• Capability to provide clear and proactive updates on onboarding progress, delays, and outstanding requirements.

• Knowledge of Canadian business documentation, business structures, or customer operations is viewed as an asset.

🏝️ Benefits

• Compensation aligned with market data.

• Flexible time-off policies.

• Commitment to career development.

• Opportunity to work from home.