Onboarding Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Facilitate live onboarding sessions and product training for customers based in the US.

• Conduct training sessions for Romify Hub Admins and Mobile App End Users.

• Assist customers in setting up the platform, configuring events, managing users, and implementing best practices.

• Support customers in comprehending workflows and practical use cases.

• Ensure clear, professional, and friendly communication with customers through Virtual Meetings and email.

• Aid the Customer Support team with basic troubleshooting and managing support tickets.

• Keep precise notes and follow-up documentation in HubSpot.

• Collaborate with Customer Success, Support, and Technical teams across various functions.

• Contribute to strong customer adoption and ensure positive onboarding experiences.

⛳️ Requirements

• An associate degree in business, human resources, psychology, or equivalent professional experience.

• 1-2 years of experience in a SaaS onboarding, implementation, or customer success position.

• Proven capability to work independently while juggling multiple onboarding processes.

• Exceptional customer service and interpersonal communication abilities.

• Strong attention to detail and excellent organizational skills.

• Demonstrates integrity, motivation, and resilience under pressure.

• Proficient in utilizing onboarding systems, spreadsheets, and compliance tracking tools.

• Capable of working professionally across various divisions.

• Technical Skills: Familiarity with SaaS platforms.

• Basic knowledge of HubSpot and/or Salesforce.

• Experience in conducting virtual training sessions or onboarding calls.

• Background in fast-paced startup or technology environments.

🏝️ Benefits

• Competitive salary packages within the industry.

• Permanent work-from-home arrangement.

• Company equipment provided for all employees.

• Internet stipends available after regularization.

• Comprehensive HMO Coverage.

• PTO credits and service incentive leaves offered.

• Major company events held in spring and winter.

• Monthly virtual employee appreciation events.

• Access to company-provided career skills training courses.

• A company culture that prioritizes your personal and professional development.