Onboarding Manager, Bilingual – Spanish

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the complete onboarding process for new Roofr customers, encompassing Account Setup, training, and transition to the Customer Success Manager.

• Oversee multiple simultaneous onboarding processes in a high-demand setting.

• Provide personalized one-on-one sessions, scalable group training, live instructional sessions, and group webinars.

• Assist customers in navigating Roofr based on their workflows, objectives, and technical expertise.

• Propel customers towards becoming fully independent users, ready for transition.

• Collaborate with the Account Setup Team to customize Roofr according to customer specifications.

• Work alongside Sales, Account Management, Retention, Product, and Customer Success teams to identify friction points, close gaps, and ensure seamless transitions.

• Contribute to and enhance Roofr's scalable onboarding manual continuously.

• Support customers in prioritizing tasks, developing effective habits, and achieving sustained success with Roofr.

⛳️ Requirements

• Proficient in Spanish, both written and spoken.

• Minimum of 2 years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS context.

• Experience in a dynamic, rapidly expanding startup environment.

• Excellent communication and presentation skills for live calls, video meetings, emails, and webinars.

• Ability to quickly establish rapport and modify your approach based on customer objectives, maturity, and engagement levels.

• Proven capability to address customer needs while providing thoughtful, outcome-focused recommendations.

• Comfortable demonstrating product value and guiding customers towards broader utilization and improved business results.

• Strong sense of ownership with the ability to work independently, manage competing priorities, and maintain consistent follow-through.

• Outstanding organizational skills, time management, and attention to detail.

• Advocate for customer interests.

• Results-driven mindset.

• Ability to adapt to different customer types.

• Commitment to continuous improvement.

• Tech-savvy and able to learn new tools rapidly.

🏝️ Benefits

• The first week of employment is mandatory paid time off.

• One Friday off each month.

• Company-wide paid shutdown during the week between Christmas and New Year's.

• Flexible time off policy.

• 100% employer-covered premiums for Extended Healthcare and Dental in Canada.

• RRSP/401k matching program.

• Generous Parental Leave policy.

• Annual company retreat featuring team-building activities.

• Opportunities for learning and development.

• Stipend for home office setup.

• Internet and phone allowances.

• Remote-first company culture.

• Weekly paydays on Fridays.