Onboarding Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the technical setup phase during onboarding, which includes API integrations, data mapping, CRM configuration, authentication, and security arrangements.

• Oversee the entire onboarding lifecycle, from the initial kickoff to the go-live phase, and ensure a smooth transition to the Customer Success Manager.

• Diagnose integration failures, data synchronization issues, and configuration hurdles.

• Create and sustain onboarding runbooks, integration manuals, and scalable technical documentation.

• Raise product issues to the Engineering team, document bugs with detailed reproduction steps, and advocate for features related to onboarding.

• Collaborate with Customer Success to facilitate a seamless transition from onboarding to continuous support.

• Establish and monitor onboarding success metrics, which encompass time to first value, technical obstacles, and integration completion rates.

• Recognize and communicate onboarding risks promptly and suggest solutions to maintain project timelines.

• Assist the Onboarding Manager with customer communication regarding technical topics and timelines.

• Contribute to the design and mentoring of additional onboarding engineers as the team expands.

• Report to the Engineering team while working closely with the Onboarding Manager throughout the customer journey.

⛳️ Requirements

• 3-4 years of technical experience in B2B SaaS implementation, onboarding, or customer success engineering.

• Proficient hands-on technical skills with APIs, data integrations, and resolving technical challenges.

• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical customers and present plans to leadership.

• Experience in managing customer implementations or onboarding processes from kickoff to go-live.

• Exceptional project management and organizational abilities.

• Capability to handle multiple customer onboardings and keep track of various details.

• Familiarity with CRM integrations, such as Salesforce or HubSpot, or similar enterprise tools, is advantageous.

• Consultative approach with the ability to understand customer needs and proactively offer solutions.

• Strong attention to quality.

• Ability to collaborate across Sales, Customer Success, and Engineering teams.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience demonstrating technical expertise.

• Must be available to accommodate US East Coast working hours.

🏝️ Benefits

• Stock options in a profitable, rapidly growing SaaS company.

• Competitive salary and benefits package.

• Hybrid role with opportunities for leadership development.

• Directly influence the first experience each customer has with Euler.

• Collaborate closely with a strong Onboarding Manager and Customer Success team.