Onboarding Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with new clients to onboard them onto the Turvo platform.

• Build effective networks within client accounts, engaging with everyone from executives to technical developers to ensure successful achievement of customer objectives.

• Coordinate with internal Turvo teams to complete configuration and validation tasks, as well as facilitate the transition to the production support team.

• Ensure a thorough understanding across Turvo of the common business challenges faced by clients and their objectives, allowing for accurate alignment of Turvo’s features and business benefits to meet their needs.

• Identify potential risks that could hinder the customer in achieving their specified business goals and collaborate with internal teams to develop a risk mitigation strategy.

• Successfully guide clients through the contract renewal process and, when necessary, assist with the renewals procedure to reduce customer attrition.

• Offer support and troubleshooting to help external clients and Turvo's internal teams when issues arise, requiring resolution or guidance.

• Evaluate project performance to pinpoint areas for enhancement.

⛳️ Requirements

• 2-5 years of experience in Customer Onboarding, with a proven history of leading customer training, support, and success in complex environments.

• Experience in the logistics and supply chain industry; familiarity with brokers is an advantage.

• Knowledge of the project management life-cycle and experience working with cross-functional and diverse teams.

• A Bachelor’s degree in business, supply chain management, or project management is preferred.

• Ability to comprehend customer requirements and identify upselling and cross-selling opportunities to enhance the integration of the Turvo solution within the client's environment.

• Enthusiastic about immersing yourself in the customer’s business and connecting individual initiatives to a broader strategic vision.

• Keen to contribute beyond your role to strategic initiatives aimed at enhancing the customer experience with Turvo.

• Highly dedicated to customer success and persistent in driving long-term customer value.

• Passionate about technology, serving as a natural and credible evangelist, with experience in translating that passion into tangible business impact for customers.

• Previous experience in Business/Tech Consulting is a plus.

• Familiarity with Salesforce, Jira, and Zendesk.

• Willingness to travel on-site to meet customers as required.

🏝️ Benefits

• Discretionary bonus