On-Call Attorney – Veterans Disability

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive incoming phone calls from Veterans seeking legal assistance regarding their cases.

• Promptly return outbound phone calls.

• Address client emails and other communications at the attorney level.

• Clearly and compassionately explain the VA claims and appeals processes.

• Attend to client concerns and assist in resolving issues before they escalate.

• Deliver challenging news with professionalism and empathy.

• Establish trust while setting realistic expectations.

• Accurately document client communications within the firm’s case management system.

• Refer issues that require additional legal review or operational support when necessary.

• Ensure a consistent, high-quality experience for every Veteran.

• Uphold professionalism during challenging or emotionally charged discussions.

• De-escalate situations with frustrated or upset clients.

• Collaborate with the Client Experience team and attorneys to efficiently resolve client inquiries.

• Enhance client satisfaction through proactive communication.

• Manage a high volume of inbound and outbound client communications daily.

• Be available by phone during scheduled work hours (8:00 AM – 5:00 PM Central Time).

• Meet productivity and quality standards while providing exceptional client service.

• Keep precise records of every client interaction.

⛳️ Requirements

• Juris Doctor (J.D.) degree from an accredited law school.

• Active legal license in at least one U.S. jurisdiction.

• Outstanding verbal communication abilities.

• Strong interpersonal skills and active listening capabilities.

• Capacity to convey complex legal ideas in simple terms.

• Professional judgment and emotional intelligence.

• Ability to handle a high volume of phone calls and emails.

• Excellent organizational and documentation skills.

• Capability to work independently in a remote setting.

• Preferred: Experience in Veterans Disability law or administrative law.

• Preferred: Background in a client-facing legal position.

• Preferred: Experience managing high-volume client communications.

• Preferred: Proficiency in de-escalating difficult conversations.

• Preferred: Military service or familiarity with military culture.

🏝️ Benefits

• Opportunities for performance-based incentives linked to responsiveness, client experience, productivity, and quality.

• Substantial autonomy while consistently being available to clients.

• Chance to make a significant impact on the lives of Veterans each day.