Office Manager – Contract-to-Hire

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Lead, mentor, and provide support to a remote team of over 10 administrative staff members.

• Conduct regular individual meetings, performance evaluations, and coaching discussions.

• Oversee staffing schedules, manage workload distribution, and handle time-off requests.

• Address team issues and resolve interpersonal conflicts in a professional manner.

• Recruit, onboard, and train new members of the administrative team.

• Ensure clear communication and accountability among remote teams.

• Cultivate a culture of accountability, professionalism, and continuous development.

• Act as the main point of contact for escalated patient issues and complaints.

• Manage challenging, emotionally charged, and complex conversations with patients with professionalism and empathy.

• De-escalate difficult situations while maintaining appropriate boundaries.

• Efficiently resolve issues and identify areas for process enhancement.

• Uphold HIPAA compliance and maintain patient confidentiality at all times.

• Thoroughly document concerns and effectively communicate resolutions.

• Monitor daily office operations to ensure a smooth workflow across departments.

• Identify operational inefficiencies and implement viable solutions.

• Develop, update, and enforce office policies and procedures.

• Ensure adherence to company policies, healthcare regulations, and state-specific requirements.

• Collaborate with leadership on operational initiatives and strategic enhancements.

• Support administrative workflows and multi-state operations.

• Oversee scheduling operations, patient communications, billing inquiries, and other administrative tasks.

• Ensure timely communication between providers, staff, and patients.

• Track key performance indicators and operational metrics.

• Maintain office systems, technology platforms, and administrative tools.

• Strategically manage staffing coverage and scheduling needs to align with business demands.

⛳️ Requirements

• 3–5+ years of experience in office management, operations management, or healthcare administration.

• Demonstrated experience in leading and managing teams of 4 or more employees.

• Strong leadership abilities with the capacity to motivate, coach, and ensure accountability among team members.

• Exceptional problem-solving skills and sound judgment.

• Excellent abilities in conflict resolution and de-escalation.

• Outstanding verbal and written communication skills.

• Comfortable addressing difficult and sensitive conversations with patients.

• Highly organized with strong attention to detail and follow-through.

• Capable of working independently and making decisions with minimal oversight.

• Proficient in Google Workspace, Slack, scheduling systems, and office software.

• Familiarity with HIPAA and requirements for patient confidentiality.

• Reliable internet connection and a professional home office setup.

• Must reside in California, Nevada, or Arizona.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

• Paid holidays

• Professional development opportunities

• 401K