Office Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls during business hours to arrange quotes and schedule jobs.

• Handle outbound calls for unconverted leads, reaching out via calls and texts to those who did not book.

• Oversee daily scheduling and dispatch, ensuring that all scheduled jobs are adequately staffed.

• Manage accounts receivable through both automated and manual follow-up processes.

• Complete onboarding documentation, conduct background checks, and provide system access for new hires prior to their start date.

• Submit and approve all team timesheets by payroll deadlines, ensuring no missed hours or late submissions.

• Monitor and renew all licenses, certificates of insurance, and compliance documents, starting renewals at least 30 days before they expire.

• Act as the central communication point among the owner, GM, technicians, and customers.

• Ensure accurate data entry across the CRM, job records, and financial documents.

⛳️ Requirements

• Demonstrated experience in an office manager, coordinator, or administrative role within a home services sector.

• Excellent written and verbal communication abilities in English.

• Proficient in using CRM platforms and scheduling software.

• Strong attention to detail in data entry, invoicing, and accounts receivable tasks.

• Committed to adhering to checklists and standard operating procedures (SOPs).

• Open to coaching and willing to accept constructive criticism.

🏝️ Benefits

• Up to $1450, based on experience

• 13th month pay

• Performance-based bonuses

• Comprehensive HMO policy, including coverage for dependents.

• Annual budget for continuing education to facilitate professional growth.