Administrative Assistant – Back Office

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Address support tickets through the student platform and internal departments.

• Aid in resolving customer inquiries and requests.

• Work collaboratively with the team to meet company goals.

• Ensure clear and effective written and verbal communication.

⛳️ Requirements

• Completed high school diploma.

• Training or courses in customer service.

• Proficiency in Microsoft Office Suite.

• Strong organizational capabilities and adaptability to change.

• Proactive approach to problem-solving.

• Capacity for innovation, commitment, flexibility, emotional intelligence, creative thinking, ownership mindset, interpersonal skills, and resilience.

• Skills in nonviolent communication.

🏝️ Benefits

• Profit-sharing: celebrating achievements is integral to Cogna’s culture.

• Meal or food allowance: provided through a flexible benefits card.

• Medical insurance: comprehensive health plan with dependent coverage and co-participation.

• Dental coverage: available to maintain your dental health.

• Undergraduate and graduate tuition scholarships: access to our educational institutions for you and your dependents (spouse and children).

• Birthday day off: select a day to unwind and celebrate.

• SESC partnership: access to various opportunities to enhance quality of life.

• Univers pharmacy partnership: discounts on a range of medications.

• Corporate university: numerous learning paths and free courses at our corporate university to support your growth.

• Book discounts: purchase popular titles from our publishers at a reduced price.

• Wellhub (Gympass): to assist you in staying active in your daily routine.

• Ninho Program: dedicated support for families expecting a new addition.

• Valoriza - Internal Recruitment Program: elevate your career through internal opportunities.