Office 365 & Azure Support IT Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver Tier 2/3 assistance for Microsoft 365 services, encompassing Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Microsoft Intune.

• Diagnose issues related to mail flow, mailboxes, Teams, SharePoint, and OneDrive.

• Oversee user accounts, licenses, groups, and permissions management.

• Provide support for Multi-Factor Authentication (MFA), Self-Service Password Reset (SSPR), and Conditional Access.

• Aid in Microsoft 365 migrations and tenant administration.

• Resolve incidents and service requests within defined Service Level Agreements (SLAs).

• Offer support for Azure resources, including Virtual Desktops and Azure Monitor.

• Troubleshoot Azure connectivity, performance, and access challenges.

• Assist with deployment and configuration of Azure resources.

• Monitor Azure services and respond to alerts and incidents.

• Provide support for Microsoft Entra ID and hybrid identity environments.

• Manage synchronization of Azure AD Connect.

• Diagnose issues related to authentication, federation, and Single Sign-On (SSO).

• Maintain Role-Based Access Control (RBAC) and ensure least-privilege access.

• Support Privileged Identity Management (PIM) when applicable.

• Assist with implementing security controls in accordance with NIST SP 800-53 Moderate and CJIS Security Policy.

• Monitor Microsoft Secure Score and propose security enhancements.

• Provide support for Microsoft Defender and Microsoft Purview solutions.

• Assist in security incident response and remediation efforts.

• Maintain compliance documentation and audit records.

• Ensure systems adhere to organizational security policies and CJIS mandates.

• Monitor Microsoft 365 and Azure health dashboards.

• Create and update technical documentation, procedures, and knowledge base entries.

• Document troubleshooting processes and solutions.

• Participate in on-call support rotations as needed.

⛳️ Requirements

• Associate's or Bachelor's degree in Information Technology, or equivalent professional experience.

• More than 3 years of experience supporting Microsoft 365 and Azure environments.

• Proficient in supporting Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Entra ID (Azure AD), Microsoft Intune, and Azure services.

• Familiarity with NIST SP 800-53 Moderate standards.

• Knowledge of CJIS Security Policy.

• Experience in troubleshooting identity and authentication challenges, mail flow issues, Teams collaboration, SharePoint permissions, and basic Azure networking.

• Exceptional customer service and communication abilities.

• Strong analytical and troubleshooting skills.

• Capability to prioritize and handle multiple support requests efficiently.

• Excellent documentation and organizational skills.

• Ability to work both independently and collaboratively in a team setting.

• Dedication to maintaining security, compliance, and confidentiality.

🏝️ Benefits

• Flexible remote work options.

• Opportunity for a Tier 2/3 technical support role in Microsoft 365 and Azure cloud environments.

• Participation in on-call support rotation as necessary.

• Commitment to being an Equal Opportunity Employer.

• Reasonable accommodations for individuals with disabilities.

• Priority referrals for protected veterans.