Occupational Health Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Address a large volume of client inquiries through both inbound and outbound phone calls, as well as managing emails, while providing prompt, professional, and courteous support.

• Oversee open orders pertaining to drug testing, occupational health, and fingerprinting services.

• Conduct reviews of medical documents to ensure validity and completeness in accordance with regulatory standards and company policies.

• Investigate and resolve escalated issues, including urgent result matters and high-priority orders.

• Provide assistance to key clients, especially those generating annual revenues exceeding $1 million or those opting for premium services.

• Precisely enter, review, and analyze data to guarantee adherence to regulations and company standards.

• Collaborate with clients, applicants, and vendors to address missing or incorrect data.

• Respond to client inquiries via telephone and email, ensuring timely and effective resolutions.

• Organize the performance of services by scheduling appointments, retrieving documents, and processing necessary paperwork.

• Monitor and track overdue or missing services, escalating issues as necessary.

• Maintain up-to-date and accurate knowledge of industry-related regulations and best practices.

• Identify opportunities for process improvements and collaborate with leadership to implement changes.

• Ensure the secure handling of all sensitive information in compliance with company policies.

• Execute general administrative tasks, including faxing, emailing, and updating records.

• Maintain KPI metrics as assigned by leadership.

⛳️ Requirements

• High school diploma or GED.

• Experience in medical office administration or support roles, Occupational Health Third Party Administration, and familiarity with healthcare workflows is preferred.

• Prior experience in drug testing, occupational health, or compliance-related services is preferred.

• Strong critical thinking skills with an emphasis on discovery and problem-solving.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Experience in a fast-paced environment with customer service responsibilities.

• Exceptional attention to detail and the ability to manage multiple priorities effectively.

• Familiarity with customer service technology tools such as Salesforce is preferred, along with the capacity to quickly learn proprietary systems.

• Effective communication skills in English (spoken, written, and reading comprehension).

• Ability to accurately interpret and adhere to written procedures.

• Exhibits initiative and a strong capacity to work independently while contributing to a team environment.

• Bilingual in English and Spanish is preferred.

🏝️ Benefits

• Personal and sick paid time off.

• 401k plan with a highly competitive matching contribution.

• 11 paid holidays.

• Medical, dental, and vision coverage.

• Group life insurance, HSA/FSA options.

• Employee assistance program.

• Educational assistance program.