Occupancy and Retention Support Agent

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Monitor triggers related to renewals (MTM transitions, 7-day silence post-MTM)

• Create and manage exterior occupancy checks in iVueit following SOPs

• Set up surveys, SLAs, Vue windows, photo timestamps, and notifications

• Ensure the accuracy and completeness of all occupancy orders

• Review iVueit results and direct findings to the Renovations or Moving teams

• Initiate internal escalations and work orders in Ender as needed

• Assign work orders to maintenance and document requests clearly

• Maintain accurate records, status updates, and documentation

• Support ad hoc retention administrative requests and highlight recurring issues

⛳️ Requirements

• Bilingual role: Advanced conversational English (C1) required

• High attention to detail and adherence to processes

• Ability to follow SOPs and manage repetitive, time-sensitive tasks

• Comfort working in multiple systems (iVueit, Ender)

• Clear written communication and documentation skills

• Ability to prioritize and manage deadlines effectively

• Experience in property management, renewals, or administrative support preferred

🏝️ Benefits

• Opportunity to work in a global company

• Experience in property operations

• Retention processes