Observability Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Design and oversee a cohesive observability framework that encompasses metrics, logs, traces, and events.

• Spearhead First-of-a-Kind implementations by assessing new observability technologies and transforming them into secure, repeatable, and production-ready patterns.

• Establish enterprise standards for telemetry pipelines, data retention, high-cardinality controls, and observability cost management.

• Define and manage Service Level Indicators, Objectives, and error budgets.

• Act as the senior technical escalation point during critical P1/P2 incident war rooms and perform evidence-based Root Cause Analysis.

• Minimize MTTD/MTTR and alert noise through event correlation, dynamic thresholds, and dependency mapping.

• Promote Observability-as-Code and infrastructure automation.

• Automate the deployment, configuration, and self-healing workflows for monitoring agents and telemetry collectors.

• Integrate observability platforms with ITSM, Netcool, and CI/CD pipelines.

• Design observability solutions for Docker, Kubernetes, microservices, and multi-cloud environments.

• Correlate application APM telemetry with Kubernetes control planes, pods, nodes, and infrastructure dependencies.

• Ensure telemetry pipelines are secure by design.

• Lead Knowledge Transfer programs, vendor transitions, and operational readiness handovers for global 24x7 teams.

• Mentor cross-functional engineering teams and shape enterprise technology roadmaps.

⛳️ Requirements

• Proficiency with IBM Instana, Grafana (Enterprise & Alloy), Prometheus, OpenTelemetry, Telegraf, and InfluxDB.

• Experience with SolarWinds, Netcool, Elastic/Splunk.

• Knowledge of Kubernetes, Docker, OpenShift, and cloud platforms like AWS/Azure/GCP.

• Familiarity with Linux (RHEL), Windows Server, VMware, Citrix VDI, load balancers, and edge proxies.

• Skills in Ansible, Terraform, Python, Bash, Webhooks, and CI/CD (GitHub Actions/GitLab/Jenkins).

• Understanding of ServiceNow, ITIL 4, and advanced Major Incident Management.

• 12+ years of overall IT experience.

• At least 5 to 7 years in a Lead Architect, SRE, or Principal Observability Engineer role within a large enterprise setting.

• Demonstrated success in transitioning organizations from legacy monitoring systems to proactive, automated observability platforms.

• Hands-on experience in developing scalable, secure telemetry pipelines and time-series databases.

• Extensive background in leading FOAK rollouts and complex vendor/operations transition (KT) initiatives.

• Preferred certifications include CKA, Cloud Architect (AWS/Azure), or specific APM/Observability vendor certifications.

🏝️ Benefits

• CLT hiring - 40 hours weekly workload.

• Remote work opportunity.

• Health Insurance - SulAmérica Prestige (available for legal dependents).

• Dental Insurance - SulAmérica (available for legal dependents).

• Life Insurance - Prudential (24x salary).

• Private Pension - Metlife (up to 6% company match).

• Meal Voucher and Internet allowance - Flash (R$1.000,00 per month).

• Employee Assistance Program.

• Wellness program.

• Individual performance compensation program, based on eligibility.

• Equity grant under the Associate Equity Appreciation Program, contingent on eligibility.