Nurse Navigator

This is a fully remote position, open to applicants in New York.

📋 Description

• Deliver outstanding customer service and virtual care by engaging with patients through live messaging, video, phone, and/or email.

• Record information within the Electronic Medical Records (EMR) system.

• Adhere to and implement clinically validated triage protocols.

• Guarantee the highest standards of customer service for both patients and providers.

• Carry out fundamental nursing duties, including outpatient testing and medication management.

• Resolve technology issues encountered by patients.

• Strive to provide a seamless patient call center experience.

• Manage lab orders, prescription requests, radiology tests, and all aspects of patient care.

• Participate in projects aimed at enhancing operational efficiency and improving patients' telemedicine experiences.

• Assist in identifying technological needs that can enhance patient experiences.

• Undertake additional projects as assigned.

⛳️ Requirements

• A minimum of 2 years of clinical hospital experience, preferably in the ICU or ER.

• An active, unencumbered compact RN license.

• At least an Associate's Degree in Nursing (ADN).

• Bilingual proficiency in English and Spanish is a significant advantage.

• Capability to both give and receive constructive feedback.

• A strong passion for patient care and triage.

• A genuine enjoyment of helping others.

• Ability to apply critical thinking in new and challenging situations.

• A desire to solve problems, seek out solutions, and explore new ideas.

• Kind, empathetic, and possess a high degree of social perceptiveness.

• Positive, energetic, and fun-loving personality!

• Exceptional multitasking abilities.

• Eagerness to learn and adapt to new technology.

• Proficient in both oral and written communication, along with strong typing skills.

• Capacity to assess and communicate effectively with patients through a text-based platform.

• Flexible and quick to learn, thriving in a fast-paced and evolving environment.

• Willingness to challenge the norms of traditional healthcare.

• Detail-oriented and organized self-starter with excellent interpersonal skills.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Remote work options.