Nurse Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide assistance to patients and healthcare providers by delivering information about Patient Support services.

• Aid patients and caregivers in performing assessments related to Patient Support services.

• Serve as a mediator between patients, families, and healthcare providers regarding medication access.

• Respond to general inquiries about program services, disease states, or product-related questions.

• Deliver ongoing support concerning disease states or product-related inquiries to promote patient adherence.

• Direct patients to their healthcare providers for clinical questions that extend beyond program materials.

• Record patient information and interactions in the electronic patient record system.

• Conduct regular file reviews and updates to accurately reflect the patient journey.

• Adhere to case-management protocols, including data collection, patient follow-up, and monitoring therapy disruptions or discontinuations.

• Collaborate with the reimbursement specialist and physician to obtain funding for patient therapies.

• Ensure that patient services are coordinated and tracked in accordance with KPIs, leading to expedited access to therapy.

• Participate in specialized training sessions for specific therapies organized by the pharmaceutical team.

• Attend pharmaceutical meetings, patient meetings, conferences, and engage with patient associations and advocacy groups as necessary.

• Coordinate with healthcare providers, pharmacies, and infusion/injection clinics for treatment logistics and issue resolution.

• Maintain clear communication with the manager, team, and client regarding the management of patient cases.

• Assist in the training of new Nurse Case Managers and provide feedback on protocols, databases, processes, and inter-departmental procedures.

• Report Adverse Events / Severe Adverse Events in accordance with program procedures.

⛳️ Requirements

• A Diploma in healthcare or a related field is required, with a preference for a Bachelor’s degree.

• Active registration as a Licensed Nurse (RN or RPN/LPN) from the College of Nurses in the province of employment is mandatory.

• A minimum of two (2) to five (5) years of experience in healthcare, pharmaceutical, insurance, or related fields is essential.

• Ideal candidates should possess a nursing background with experience in healthcare and case management within medical/hospital settings, insurance, or the biopharmaceutical industry.

• Fluency in French and/or English may be necessary, depending on the program and geographic location.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Professional development resources.

• Opportunities for mentorship programs.