NSAH Support Specialist, Saturday/Sunday/Monday, 3:00 PM ET–11:00 PM ET

This is a fully remote position, open to applicants in Washington.

📋 Description

• Deliver consistent, high-quality assistance to individuals contacting the National Sexual Assault Hotline

• Implement crisis intervention best practices such as safety planning, brainstorming, and effective listening skills

• Participate in regular training sessions focused on serving NSAH users

• Respond to incoming crisis-intervention calls and online chats

• Provide prompt and accurate support to NSAH users

• Collaborate with fellow NSAH hotline staff and contribute to quality assurance initiatives

• Facilitate and oversee online group chat services and sessions

• Attend mandatory monthly NSAH all-staff meetings

• Support NSAH-specific data collection by completing session assessments during each shift

⛳️ Requirements

• Must be literate and fluent in English

• Spanish fluency may be necessary for specific roles and will be evaluated as needed

• Must achieve a minimum typing test score of 35 words per minute

• Must have at least one (1) year of experience in social services, customer service, or a related field involving direct client support or crisis intervention

• Must be comfortable using instant messaging platforms and managing phone communication

• Ability to perform well under pressure and remain calm during high-stress situations

• Capability to work effectively in a remote setting

• Proficiency in Google Workspace applications

• Must successfully complete a criminal background check conducted by RAINN

🏝️ Benefits

• Employee assistance

• Paid vacation

• Sick leave

• Paid holidays

• Complimentary access to the building fitness center