NOC Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee IT infrastructure, networks, servers, and applications utilizing monitoring tools in a 24/7 shift setting, including night shifts and weekends.

• Detect, log, and address alerts, incidents, and service requests promptly.

• Conduct initial troubleshooting and identify root causes for recurring problems.

• Elevate unresolved incidents to L2/L3 teams in accordance with established SLAs.

• Keep incident tickets updated and ensure accurate documentation in ITSM tools such as ServiceNow, Remedy, and Jira.

• Adhere to standard operating procedures (SOPs) and comply with organizational policies.

• Provide stakeholders with status updates on incident progress.

• Carry out routine health checks on systems, applications, and network devices.

• Collaborate with cross-functional teams during outages and significant incidents.

• Ensure compliance with SLA/KPI targets and uptime requirements.

⛳️ Requirements

• Bachelor's degree or diploma in Computer Science, IT, or a related field.

• 0–3 years of experience in NOC / IT Support.

• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.

• Familiarity with Windows/Linux operating systems.

• Experience in server and application monitoring.

• Awareness of monitoring tools such as SolarWinds, Nagios, Zabbix, PRTG, Datadog, and Splunk.

• Understanding of ITIL processes including Incident, Problem, and Change Management.

• Strong analytical, troubleshooting, and communication abilities.

🏝️ Benefits

• Flexible hours for remote work.

• Opportunities for professional development.