NOC Engineer – Level 1

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Examine and resolve incidents related to client services.

• Configure client services along with the necessary equipment.

• Utilize Speedcast’s Incident Management Tool to log and refresh reported issues from clients.

• Collaborate with clients to investigate problems and ensure incidents are either resolved or escalated as needed.

• Use monitoring and reporting tools to detect and address issues.

• Support the continual maintenance and enhancement of Speedcast Infrastructure.

⛳️ Requirements

• Understanding of ITIL best practices.

• Practical experience in providing support to remote customers in a network support capacity.

• Excellent network/IP troubleshooting abilities.

• Familiarity with satellite technology (e.g., RF systems, iDirect, Gilat, Newtec).

• Knowledge of Low Earth Orbit (LEO) satellite technology (e.g., Starlink, OneWeb).

• Relevant certifications (GVF, Cisco ICND/CCNA, ITIL Foundation).

• Experience with monitoring tools (e.g., SolarWinds, Dataminer, Grafana).

• Proficiency in various computer operating systems, particularly Windows and Linux.

• Understanding of virtualization technologies (e.g., VMWare, KWM, Proxmox, Docker, Container).

• Knowledge of SD-WAN technologies (e.g., Versa, Talari, Cisco SDWAN, Viptela).

• Familiarity with troubleshooting multi-path connectivity technologies (e.g., VSAT, LTE, Microwave link, LEO, Inmarsat, Iridium).

• Understanding of Cyber Security technologies.

• Experience in troubleshooting LAN and Wireless LAN connectivity.

• Proficient in ServiceNow for case and incident management.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible working hours.

• Paid time off.

• Opportunities for professional development.