NOC Engineer

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee the network across IP and transmission platforms (including xWDM), along with the underlying infrastructure (sites, owned and leased fiber).

• Respond to alarms that indicate both service-impacting and potential service-impacting issues.

• Initiate and conduct troubleshooting of faults and outages across the relevant platforms.

• Resolve incidents at the first line when possible, reducing the need for escalation to second-level support.

• Take complete ownership of incidents and drive them towards resolution and restoration.

• Collaborate with third-party providers (hardware vendors, field support, network providers) during the troubleshooting process.

• Ensure precise and timely documentation during and after incident resolution.

• Maintain clear and structured communication with internal and external stakeholders during major incidents.

• Monitor SLA commitments, follow up on progress, and coordinate resolution across teams.

• Prepare root cause analysis and outage reports.

• Act as a Single Point of Contact (SPOC) during planned maintenance and outages.

• Configure and contribute to the enhancement of NOC monitoring tools and processes.

• Work collaboratively with internal teams to improve troubleshooting and information sharing.

⛳️ Requirements

• 3–5+ years of experience in a Network Operations Center (NOC) or a similar environment.

• Strong technical proficiency in network troubleshooting across IP and/or transmission platforms.

• Comprehensive knowledge of TCP/IP, MPLS, BGP, QoS, and xWDM technologies.

• CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience.

• Hands-on experience with network monitoring tools, incident management, and fault resolution.

• Familiarity with Linux/Windows environments.

• Excellent communication skills with a proven ability to collaborate with internal teams and external providers.

• Experience in documenting incidents and maintaining clear technical reports.

• Nice-to-have skills:

• Experience with scripting (Python or Bash).

• Background in the telecom industry (TELCO).

• Experience in configuring or enhancing NOC monitoring tools.

• Experience working in an international setting.

🏝️ Benefits

• Opportunities for continuous learning and career advancement.

• Professional training and English/Spanish language courses.

• Comprehensive medical insurance coverage.

• Support for mental health.

• Specialized benefits program that includes compensation for fitness activities, hobbies, pet care, and more.

• Flexible working hours.

• An inclusive and supportive workplace culture.