NOC Engineer

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Utilize scripting and automation tools to enhance processes and decrease time spent on issues.

• Design and execute automation solutions to lower failure rates and lessen the necessary engineer involvement for ticket resolution.

• Develop tools that empower engineers to address issues more swiftly and effectively.

• Establish self-service solutions for clients to manage common issues independently.

• Create proformas for each automation project to determine potential savings in hours or dollars, the time needed to complete the tasks, and the anticipated return on investment (ROI).

• Maintain and secure a repository for scripts.

• Generate reports to demonstrate ongoing progress on automation projects.

• Write tailored reports for the NOC and Service Desk utilizing tools such as Power BI and BrightGauge.

• Automate Windows, third-party, and Mac patching through tools like Kaseya VSA, Addigy, and Intune.

• Manage and update the RMM platform, Kaseya, along with the analytics platform, BrightGauge.

• Provide automated updates regarding patch status and endpoint compliance.

• Collaborate with other IT teams to ensure seamless integration of automation solutions with current systems and processes.

• Keep documentation of automation scripts, tools, and procedures up to date.

• Offer technical support and advice to clients and team members concerning automation solutions and best practices.

⛳️ Requirements

• Demonstrated experience in developing and implementing automation solutions using scripting languages such as PowerShell, Python, or equivalent.

• Strong grasp of automation principles and tools.

• Proficient in troubleshooting and resolving issues related to automation.

• Experience in creating and maintaining performance baselines for servers and network devices.

• Basic knowledge of networking principles.

• Intermediate experience with virtualization technologies and storage hardware.

• Basic exposure to Azure and AWS cloud environments.

• Intermediate understanding of Azure compute, networking, and storage.

• Some scripting knowledge is preferred.

• Exceptional communication and interpersonal skills to effectively engage with clients and team members.

• Ability to work autonomously and manage multiple tasks concurrently.

• Relevant certifications such as Microsoft Certified: Azure Administrator Associate, AWS Certified Solutions Architect, or similar are advantageous.

🏝️ Benefits

• Access to continuous learning opportunities and professional development.

• Flexible work hours and the possibility of remote work.

• Comprehensive health and wellness benefits package.

• Engaging work environment with a focus on collaboration and innovation.