This is a fully remote position, open to applicants in Philippines.

• Address alerts, which mainly include user devices, circuit outages, temperature/water notifications, Cloud alerts, and SOC alerts.

• Handle requests, which primarily involve scheduling after-hours maintenance and onboarding new customers/devices.

• Serve as the primary point of contact for communication with vendors and customers.

• Organize maintenance, after-hours repairs, and patch remediation efforts.

• Maintain documentation, enhance the knowledge base, create new articles, and improve content.

• Suggest and implement process improvements to achieve better results.

• Over 3 years of general IT experience, focusing on server, infrastructure support, and networking/circuits.

• At least 1 year of experience in a NOC environment.

• Proficiency in Microsoft Windows Desktop and Server operating systems.

• General knowledge of all currently supported Windows versions, particularly in Desktop-related issues.

• Experience with OS and application patching, OS upgrades, and failure remediation.

• Familiarity with Cloud products and technologies (such as Microsoft 365, Azure, etc.).

• Knowledge of identity management, authorization, and security protocols (including Azure AD and Okta).

• Experience with EMM/MDM tools (like InTune and AirWatch).

• Understanding of networking concepts (including TCP/IP, VPN, DNS, and DHCP).

• Competence in diagnostic tools covering Layer 1-3 functionalities.

• Strong communication skills, with the ability to converse in English at a conversational level.

• Eligibility for overtime and a 10% shift differential for overnight positions.

• Comprehensive benefits package.

• Attractive perks associated with the role.

NOC Engineer

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