NOC Analyst I – Evenings

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the performance of networks and systems utilizing monitoring tools and software.

• Detect and resolve network and system issues, escalating when necessary.

• Execute basic configurations and deployments for systems and networks.

• Keep precise documentation of network and system configurations and modifications.

• Work collaboratively with cross-functional teams to address issues and implement effective solutions.

• Monitor and respond to alerts and notifications proactively.

• Relay network and system issues to both internal and external stakeholders.

• Engage in on-call rotation and address after-hours incidents as required.

• Create and meticulously record tickets to reflect time spent.

• Handle personal workload effectively while adhering to service level agreements (SLAs).

• Undertake additional responsibilities as necessary.

⛳️ Requirements

• An associate's degree in Computer Science or a related discipline, or equivalent professional experience.

• Familiarity with network and system monitoring tools.

• Experience with ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG is advantageous.

• Understanding of networking principles such as TCP/IP, routing, and switching.

• Basic knowledge of server and operating system concepts, including both Windows and Linux.

• Strong analytical and problem-solving capabilities.

• Exceptional communication and interpersonal skills.

• Ability to work independently as well as collaboratively in a team-oriented setting.

• Detail-oriented with the capacity to prioritize multiple tasks.

• Eagerness to learn and adapt to new technologies and methodologies.

• The successful candidate must pass criminal and Department of Motor Vehicles background checks.

• Must comply with Criminal Justice Information Systems (CJIS) requirements following employment.

🏝️ Benefits

• Employee and Family Assistance Program focusing on mental health and leave support.

• Company-matched 401(k)/RRSP plans.

• Leadership Academy opportunities.

• Monthly educational sessions.

• Mentorship programs available.

• Learning reimbursements provided.

• Internal career fairs for advancement.

• Job shadowing opportunities.

• Tailored career-pathing and internal mobility options.

• Autonomy in work and recognition for contributions.

• Open lines of communication with supportive management.

• Background checks for criminal and Department of Motor Vehicles conducted after selection.

• Compliance with CJIS requirements following employment.