New Hire Scheduling & Counselor Communication Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the client experience team to gather all necessary information for scheduling counselors in relation to new hire enrollments.

• Oversee counselor requests for time off and their scheduling preferences.

• Direct all urgent communications from counselors and customer employees to the team email.

• Allocate counselors in a manner that best addresses client requirements for new hire enrollments.

• Ensure adequate coverage for each Counselor-assisted new hire enrollment.

• Manage the details for prospective, tentative, and confirmed perpetual new hire enrollments.

• Assist counselors in enhancing their productivity during perpetual enrollments.

• Work in conjunction with the designated Client Experience support team members.

⛳️ Requirements

• Current and active life and health license in the resident state is mandatory.

• A Bachelor’s degree in marketing, Business Management, Business Administration, or a related field is preferred.

• Minimum of three years of relevant group enrollment experience is required.

• Exceptional organizational skills and a keen attention to detail.

• Proficient in Microsoft Office Suite or equivalent software.

• Ability to maintain composure and professionalism in challenging or complex situations.

• Strong written and verbal communication skills.

• Capability to rapidly learn new processes and adapt to change management and innovation.

• Strong work ethic and personal accountability.

• Excellent problem-solving abilities and a solution-oriented mindset.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Professional development programs

• Reimbursement for job-related expenses

• Employee perks and discounts