Network Support Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver onsite technical assistance for remote network engineering teams.

• Diagnose network connectivity issues, along with PCs, IoT devices, printers, and associated hardware.

• Validate VLAN settings and aid in troubleshooting wireless connectivity problems.

• Inspect switch and router connections, cabling, ports, and device statuses.

• Facilitate console access to networking equipment utilizing the appropriate cables and tools.

• Assist in network deployments, infrastructure upgrades, and post-deployment hypercare initiatives.

• Identify and resolve technical problems while minimizing operational downtime.

• Clearly communicate findings, updates, and resolutions to remote technical teams.

• Ensure precise documentation of onsite tasks and completed work.

• Travel frequently to designated data centers as dictated by project needs.

⛳️ Requirements

• At least 5 years of experience in onsite IT or network support.

• Practical experience in supporting enterprise network environments.

• In-depth knowledge of switches, routers, VLANs, wireless networks, and troubleshooting connectivity issues.

• Experience using laptops with Ethernet, Wi-Fi, and console connections.

• Ability to operate independently in dynamic and travel-heavy settings.

• Strong skills in communication, coordination, and problem-solving.

• Willingness to travel to a minimum of three data centers every two weeks.

🏝️ Benefits

• Competitive salary

• Opportunity for advancement

• Training & development

• Fully paid travel and business expenses