Network Ops & Observability Architect

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Define and document the target-state observability architecture for the "Greenfield" project, encompassing technical configuration templates, dashboard structures, and telemetry polling logic for the client's chosen unified monitoring platform.

• Architect alert thresholds, suppression rules, and dependency mapping to reduce false positives and alleviate alert fatigue within the NOC.

• Design provisioning templates and API integrations to guarantee that all sites leaving the migration factory are seamlessly onboarded into the target monitoring platform without requiring manual intervention.

• Collaborate with the ITSM/ITIL Architect during the design phase to create automated alert-to-ticket routing logic, and work together with the Service Delivery Manager during the rollout to ensure NOC runbooks are aligned with the new telemetry model.

• Participate in architecture governance by engaging in architecture reviews, design approvals, and the development of enterprise architecture standards, principles, and reference models. Collaborate with cross-domain architects (security, application, platform) to make integrated design decisions.

⛳️ Requirements

• Over 10 years of experience in Network Operations, Observability Architecture, or NMS Engineering within large-scale enterprise or service provider settings.

• Practical experience in delivering scalable monitoring templates and frameworks.

• Strong proficiency in modern unified observability platforms such as LogicMonitor, Datadog, SolarWinds, or Splunk, especially in network telemetry mapping.

• In-depth knowledge of alert correlation, SNMPv3, NetFlow, and API-based data extraction.

• Demonstrated ability to design effective alert suppression logic that shields Tier 1 NOC teams from redundant or cascading alerts during complex network events.

🏝️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: maximize the flexibility that comes with remote work.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment programs, internal mobility, and internship opportunities.

• Global Impact: work on meaningful projects for top global clients and help shape the future of industries.

• Welcoming Multicultural Environment: be part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building social events.

• Social Sustainability Values: engage in our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.