Network Ops, Observability Architect

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Define and document the target-state observability architecture for "Greenfield," encompassing technical configuration templates, dashboard frameworks, and telemetry polling logic for the unified monitoring platform chosen by the client.

• Design alert thresholds, suppression rules, and dependency mapping to reduce false positives and avert alert fatigue in the NOC.

• Create provisioning templates and API integrations to guarantee that all sites transitioning from the migration factory are seamlessly onboarded into the target monitoring platform without the need for manual intervention.

• Work alongside the ITSM/ITIL Architect during the design phase to establish automated alert-to-ticket routing logic, and collaborate with the Service Delivery Manager during implementation to ensure that NOC runbooks are consistent with the new telemetry model.

• Participate in architecture governance, including involvement in architecture reviews, design approvals, and the development of enterprise architecture standards, principles, and reference models.

• Collaborate with architects across various domains (security, application, platform) on integrated design decisions.

⛳️ Requirements

• Over 10 years of experience in Network Operations, Observability Architecture, or NMS Engineering within large-scale enterprise or service provider settings.

• Practical experience in delivering scalable monitoring templates and frameworks.

• Strong proficiency in contemporary unified observability platforms such as LogicMonitor, Datadog, SolarWinds, or Splunk, including network telemetry mapping.

• Advanced understanding of alert correlation, SNMPv3, NetFlow, and API-based data extraction.

• Demonstrated capability to design efficient alert suppression logic that shields Tier 1 NOC teams from repetitive or cascading alerts during intricate network events.

🏝️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.

• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, and internal mobility and internship opportunities.

• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.

• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.

• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.