Network Ops Architect, Observability

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Define and document the target-state observability architecture, referred to as "Greenfield," which includes technical configuration templates, dashboard structures, and telemetry polling logic for the unified monitoring platform chosen by the client.

• Design alert thresholds, suppression rules, and dependency mapping to reduce false positives and prevent alert fatigue within the NOC.

• Create provisioning templates and API integrations to guarantee that all sites exiting the migration factory are automatically onboarded into the target monitoring platform without any manual intervention.

• Work alongside the ITSM/ITIL Architect during the design phase to develop automated alert-to-ticket routing logic, and collaborate with the Service Delivery Manager during the rollout to ensure that NOC runbooks are in alignment with the new telemetry model.

• Participate in architecture governance, which includes involvement in architecture reviews, design approvals, and the development of enterprise architecture standards, principles, and reference models.

• Collaborate with cross-domain architects (security, application, platform) on integrated design decisions.

⛳️ Requirements

• Over 10 years of experience in Network Operations, Observability Architecture, or NMS Engineering in large-scale enterprise or service provider settings.

• Practical experience in delivering scalable monitoring templates and frameworks.

• Strong expertise in modern unified observability platforms such as LogicMonitor, Datadog, SolarWinds, or Splunk, including network telemetry mapping.

• Advanced knowledge of alert correlation, SNMPv3, NetFlow, and API-based data extraction.

• Demonstrated ability to design effective alert suppression logic that shields Tier 1 NOC teams from redundant or cascading alerts during complex network events.

🏝️ Benefits

• Culture of Relentless Performance: become part of an unstoppable technology development team boasting a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: benefit from a comprehensive compensation and benefits package, which includes health insurance and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility that comes with remote work.

• Growth Mindset: enjoy a variety of professional development opportunities, including certification programs, mentorship and talent investment initiatives, as well as internal mobility and internship opportunities.

• Global Impact: work on meaningful projects for top global clients and help shape the future of various industries.

• Welcoming Multicultural Environment: join a dynamic, global team and thrive in an inclusive and supportive workplace that fosters open communication and regular team-building social events.

• Social Sustainability Values: engage in our sustainable business practices that focus on five pillars: IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.