Network Operations Engineer – Tier 2 / L2

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Provide operational support, troubleshoot issues, and resolve incidents for critical enterprise environments that support financial infrastructure accounts.

• Act as the operational intermediary between Tier 1 support teams and Tier 3 engineering specialists.

• Manage Tier 2 network escalations effectively.

• Analyze routing and switching challenges.

• Collaborate with hardware and telecommunications vendors as needed.

• Execute scheduled operational maintenance tasks.

• Engage directly with enterprise stakeholders.

• Handle escalations under pressure while maintaining trust through clear and professional communication.

• Work alternating 12-hour shifts and provide on-call support as required.

⛳️ Requirements

• Must be legally eligible to work in the United States without current or future sponsorship.

• Ability to successfully complete extensive, enhanced federal background checks mandated by clients prior to onboarding.

• Proven hands-on experience in Tier 2 (L2) network operations, including diagnosing, isolating, and resolving enterprise routing and switching incidents.

• Strong operational knowledge of BGP, OSPF, VLANs, trunking, STP, MPLS, and enterprise IP routing.

• Demonstrated ability to troubleshoot network incidents utilizing packet analysis tools such as Wireshark and tcpdump, as well as network monitoring platforms.

• Practical experience in enterprise firewall management and connectivity troubleshooting.

• Proven experience working within a tiered support structure, managing handoffs from L1 and escalating systematically to L3 engineering.

• Exceptional communication and interpersonal abilities, with a track record of maintaining composure under pressure when dealing with demanding, high-stakes client stakeholders.

• Willingness and flexibility to work 12-hour day shifts on an alternating staggered schedule aligned with Eastern Time client operational hours.

• Familiarity with software-defined networking concepts, data center fabrics such as Cisco ACI and VXLAN, or cloud networking environments.

• Previous experience supporting financial institutions, federal agencies, or heavily regulated enterprise client environments.

• Relevant industry certifications such as Cisco CCNA, CCNP Enterprise core, or equivalent network vendor certifications.

• Basic scripting skills for diagnostics and routine verification using Python, Bash, or PowerShell.

🏝️ Benefits

• Comprehensive benefits package that includes medical and dental coverage.

• Disability benefits.

• Retirement benefits.

• Paid leave.

• Paid time off.

• Discretionary annual bonus program based on performance.

• Support for professional growth and development.

• Extensive training programs.

• Opportunities to work on innovative projects and cutting-edge solutions.

• Employee learning programs with access to industry certifications, including Microsoft, Google, Amazon, and Skillsoft.

• Company-wide volunteering and giving platform.

• Medical or religious accommodations for eligible employees.